Assessor Resource

FNSPIM412A
Participate in formal communication processes

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to job roles within the financial services and personal injury management sectors.

This unit describes the performance outcomes, skills and knowledge required to use oral and written communication skills, in processes such as participation in formal meetings, interviews, formal performance appraisals and the associated writing tasks. These tasks are generally covered by accepted conventions within the personal injury management sector.

This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

produce accurate and clear reports

demonstrate listening and questioning skills.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

highly-developed communication skills to:

determine and confirm information, using active listening and questioning for confirmation

participate in interviews and meetings

empathise with others

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

effective interpersonal skills

research skills

numeracy and IT skills to:

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

use internet information

well-developed literacy skills to:

read and interpret documentation from a variety of sources and record and consolidate relevant related information

draft reports

Required knowledge

conventions for writing minutes

listening and questioning techniques

meetings procedures

report writing conventions

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Meeting procedures may include:

formal conventions of meetings such as:

addressing the chair

only one person speaking at once, no interrupting

putting forward motions

taking minutes

undertaking role of chair including addressing participants, maintaining control of proceedings, following proceedings and managing voting procedures

voting.

Listening techniques may include:

paying attention

using culturally appropriate body language and gestures to convey attention

reflecting back what has been said to show understanding

avoiding interruptions

responding with respect and understanding.

Purpose of the interview may include:

discipline

employment

information gathering

promotion.

Preparations may include:

carrying out relevant research

formulating questions

writing agendas.

Report writing conventions may include:

justifying recommendations

making sure the conclusions are based on the information presented

noting attachments and appendixes

using accepted structure for the report.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Knowledge of meeting procedures is applied to participation in formal meetings 
Constructive contributions are made to discussion at formal meetings 
Good listening techniques are used to achieve understanding of other points of view 
Minutes of meetings are written, if required, following accepted conventions 
Purpose of the interview and role in the interview process are clarified 
Preparations for the interview are made 
Effective listening and questioning techniques are applied to receiving and giving information 
Information or outcomes of the interview are analysed 
Accepted report writing conventions are applied to production of report 
Information on which to base the report is collected 
Brief reports on workplace topics are written following accepted organisation and industry standards 

Forms

Assessment Cover Sheet

FNSPIM412A - Participate in formal communication processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPIM412A - Participate in formal communication processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: